IP PBX & Office Phone Systems in Oman

Selecting an New Office Phone System in Oman

The first thing to consider is how many staff will require extensions, how many calls you will need to handle at the same time and how many desk phones each team needs. Please check if your current telephone service supports these needs. Include staff at branches and those working remotely, and carefully check your network, cabling and power supply before purchase.

There are different needs for extensions and call capacity. For instance, 50 staff members may require 50 extensions, but they may not all make or receive calls at the same time. The maximum PBX capacities listed above are for comparison only. Audio settings, encryption and other features can affect capacity. We consider all your needs before recommending a system to you.

Setting Up an IP PBX

TAOMAN Telephone Systems provides complete installation and setup of IP PBX systems in offices. We work with your staff to plan your extension numbers, incoming and outgoing call routing and reception requirements. We then set up the system accordingly. All features, connections and installation details are confirmed for each project.

Converting from an Analog System to an IP PBX

List your existing phones, phone lines, cables and features, plus what you want from your new system. Some equipment may need to be replaced, while other equipment may work with gateways or adapters. Before quoting, we check compatibility. These checks determine whether you can continue to use your current analog phones and wiring.

Setting Up a Call Centre for Your Business

Design the system based on the number of agents, incoming call volume, queues and reporting requirements. Agree on how agents will make and receive calls and what supervisors must monitor. Reporting features, voice menus (IVR) and call recording depend on the system chosen and any required licences. These details are confirmed before installation.

What's the Difference Between an IP PBX and an IP Phone?

An IP PBX manages the extensions and directs the calls. The staff member's desk phone for making and receiving calls through a network is an IP phone. It requires a compatible PBX or telephone service to function. An IP phone alone does not provide an office telephone service.

Adding Phones to an Existing System

Please call us to discusss your current PBX brand and model, the number of phones you current have and new phones you would like to add and the features your team uses.

First, we check phone compatibility, available extension capacity and any setup or licence requirements. Compatibility with your current PBX or telephone service provider must also be confirmed.